Shipping policy
Thank you for shopping with Shopdivine! We are committed to delivering your orders safely, securely, and on time.
1. Order Processing Time
All prepaid orders are processed within 24–48 working hours. Orders placed on Sundays or public holidays will be processed on the next working day.
During peak seasons, promotional sales, or periods of high demand, processing times may be slightly longer than usual.
2. Shipping and Delivery Timelines (India)
Our estimated delivery timelines are as follows:
- Metro Cities: 2–5 business days
- Other Locations: 3–7 business days
- Remote Areas: 5–8 business days
Please note that these timelines are estimates and may vary depending on your location, logistics operations, weather conditions, government restrictions, or other unforeseen circumstances.
3. Shipping Charges
We offer free standard shipping on all orders across India. No additional standard shipping charges will be applied at checkout.
4. Cash on Delivery (COD) Policy
To minimize fraudulent orders and ensure smoother deliveries, partial advance payment is required for all eligible Cash on Delivery (COD) orders.
Orders below ₹1,000
- An advance payment of ₹149 is required.
Orders between ₹1,000 and ₹1500
- An advance payment of ₹149 is required.
Orders above ₹1500
- An advance payment of ₹199 is required.
Please note that COD availability may vary depending on your delivery location, serviceability, and courier partner policies.
5. Logistics and Delivery Partners
We ship orders through trusted logistics partners, including Delhivery and other reputable courier services, depending on your location and serviceability.
For same-day deliveries within Delhi, we use Porter or other hyperlocal delivery partners, subject to order confirmation time, delivery location, and availability.
If you require express or priority shipping, additional charges may apply depending on the urgency of the shipment and the delivery location.
6. Order Tracking
Once your order has been dispatched, the tracking number will be shared with you via SMS and/or email.
Please allow up to 24 hours after dispatch for tracking information to become available or for the tracking status to be updated.
7. Delivery Delays
While we make every reasonable effort to ensure timely delivery, Shopdivine shall not be responsible for delays caused by courier service disruptions, natural disasters, government restrictions, incorrect shipping information provided by the customer, or other circumstances beyond our reasonable control.
8. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order is returned due to an incorrect or incomplete address, unsuccessful delivery attempts, or refusal to accept a COD order, additional shipping or re-shipping charges may apply, where applicable.
9. Contact Information
If you have any questions or concerns regarding shipping, delivery timelines, order tracking, or delivery issues, please contact our customer support team using the contact details provided on our website.
Email: shoppedivine@gmail.com
We appreciate your trust in Shopdivine and thank you for shopping with us.