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Terms of service

These Terms of Service (“Terms”) govern your access to and use of www.shopdivine.in (the “Website”) and all related services, features, content, products, and transactions (collectively, the “Services”) provided by Shopdivine (“we,” “us,” or “our”).

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our Website or Services.

1. Eligibility

By using our Services, you confirm that you are at least 18 years old or are accessing and using the Website under the supervision of a parent or legal guardian.

2. Products and Services

We strive to ensure that all product descriptions, images, prices, and availability details displayed on the Website are accurate and up to date. However, we do not guarantee that all information is complete, accurate, or free from errors.

We reserve the right to correct errors, update information, modify product details, or cancel orders if any information on the Website is found to be inaccurate or incomplete, at any time and without prior notice, subject to applicable law.

3. Pricing and Payments

All prices are listed in Indian Rupees (INR), unless otherwise stated. We reserve the right to change prices at any time without prior notice. Any price changes will not affect orders that have already been accepted, except as permitted by applicable law.

Payments must be made using the payment methods available at checkout. For Cash on Delivery (COD) orders, a partial advance payment may be required.

In the event of a refused delivery or unsuccessful delivery attempts, applicable charges may be deducted or recovered in accordance with our Refund Policy and other applicable policies.

4. Order Acceptance and Cancellation

We reserve the right to refuse, reject, or cancel any order at our discretion, including in cases involving suspected fraudulent activity, pricing errors, product unavailability, or other circumstances that prevent us from fulfilling the order.

Once an order has been placed, cancellation may not be possible in certain circumstances, as specified in our Order Cancellation Policy. Please review the applicable policy before placing an order.

5. Shipping and Delivery

All delivery timelines provided on the Website are estimates and may vary depending on the delivery location, courier services, logistics partners, and other factors.

While we make reasonable efforts to ensure timely delivery, we are not responsible for delays caused by courier services, unforeseen circumstances, natural events, or other factors beyond our reasonable control.

6. Returns and Refunds

All returns, exchanges, and refunds are subject to our Refund Policy. By placing an order, you acknowledge and agree to the terms and conditions outlined in that policy.

Please review our Refund Policy before completing your purchase to understand the applicable conditions and procedures.

7. User Conduct

You agree to use the Website and Services lawfully and responsibly. You must not:

  • Engage in any fraudulent, unlawful, or deceptive activity.
  • Attempt to compromise, interfere with, or bypass the security of the Website.
  • Provide false, inaccurate, or misleading information.
  • Use the Website in any manner that may damage, disrupt, or impair its operation or the availability of the Services.
  • Attempt to gain unauthorized access to any part of the Website, its systems, or related accounts.

We reserve the right to restrict or terminate access to our Services if we reasonably believe that these Terms have been violated, subject to applicable law.

8. Intellectual Property

All content available on the Website, including logos, images, text, graphics, designs, product descriptions, and trademarks, is owned by or licensed to Shopdivine and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or otherwise use any Website content without our prior written permission, except where such use is permitted by applicable law.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Shopdivine shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your access to or use of the Website or Services.

To the extent permitted by applicable law, our total liability arising from a claim relating to a specific product shall not exceed the amount paid by you for that product.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

10. Disclaimer

The Website and Services are provided on an “as is” and “as available” basis, to the extent permitted by applicable law. We do not guarantee that the Website will always be available, uninterrupted, secure, or free from errors.

To the extent permitted by law, we disclaim all warranties, whether express or implied, that are not expressly provided for in these Terms.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or in connection with these Terms shall be subject to the jurisdiction of the competent courts in India, as determined in accordance with applicable law.

12. Changes to These Terms

We reserve the right to revise or update these Terms at any time. Any changes will become effective when the revised Terms are published on the Website, unless otherwise stated.

Your continued use of the Website or Services after the revised Terms are posted constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.

13. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us using the contact details provided on our Website.